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| Standard Code | Standard Title | Standard Class | Order |
|---|---|---|---|
| GB/T 42509-2023 |
Quality Management A Guide to Customer Experience Management {译} 质量管理 顾客体验管理指南 |
China National Standards Quality management Customer |
 English PDF |
| GB/T 19013-2021 |
Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 19010-2021 |
Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 38356-2019 |
Quality management—Guideline for customer-oriented innovation cycle 质量管理 基于顾客需求引领的创新循环指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 19014-2019 |
Quality management－Customer satisfaction－Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 19012-2019 |
Quality management—Customer satisfaction—Guidelines for complaints handling in organizations 质量管理 顾客满意 组织投诉处理指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 19018-2017 |
Quality management—Customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions 质量管理 顾客满意 企业-消费者电子商务交易指南 |
China National Standards Quality management Customer |
English PDF |
| GB/Z 27907-2011 |
Quality management - Customer satisfaction - Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 19013-2009 |
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 19010-2009 |
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 |
China National Standards Quality management Customer |
English PDF |
| GB/T 19012-2008 |
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations 质量管理 顾客满意 组织处理投诉指南 |
China National Standards Quality management Customer |
English PDF |
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