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China GB Standards List

GB/T 43045.1-2023
Information technology services Intelligent customer service Part 1: General requirements
信息技术服务智能客户服务第1部分：通用要求

GB/T 42891-2023
Technical requirements for broadband customer network networking based on public telecommunications networks Multi-input multiple-output (MIMO) universal medium wired networking
基于公用电信网的宽带客户网络联网技术要求多入多出（MIMO）的通用介质有线联网

GB/T 42854-2023
General technical specifications for civil aircraft customer training flight simulators
民用飞机客户培训飞行模拟机通用技术规范

GB/T 42509-2023
Quality Management A Guide to customer Experience Management
质量管理顾客体验管理指南

GB/Z 43427-2023
Quality Services Design high-quality services to achieve the ultimate customer experience
优质服务设计高品质服务以实现极致顾客体验

GB/T 19013-2021
Quality management—customer satisfaction—Guidelines for dispute resolution external to organizations
质量管理顾客满意组织外部争议解决指南

GB/T 19010-2021
Quality management—customer satisfaction—Guidelines for codes of conduct for organizations
质量管理顾客满意组织行为规范指南

GB/T 40420.6-2021
Broadband customer gateway virtualization based on public telecommunication network—Part 6: Technical requirements for virtualized business gateway
基于公用电信网的宽带客户网关虚拟化第6部分：虚拟企业网关功能技术要求

GB/T 40420.5-2021
Broadband customer gateway virtualization based on public telecommunication network—Part 5: Function and technology requirements for virtual residential gateway
基于公用电信网的宽带客户网关虚拟化第5部分:虚拟家庭网关功能技术要求

GB/T 40420.7-2021
Broadband customer gateway virtualization based on public telecommunication network -- Part 7: Management requirements
基于公用电信网的宽带客户网关虚拟化第7部分：管理要求

GB/T 40420.2-2021
Broadband customer gateway virtualization based on public telecommunication network—Part 2 ：Technology requirements of voice virtualization
基于公用电信网的宽带客户网关虚拟化第2部分：语音虚拟化技术要求

GB/T 40420.4-2021
Broadband customer gateway virtualization based on public telecommunication network—Part 4:Technical requirements for physical business gateway
基于公用电信网的宽带客户网关虚拟化第4部分：实体企业网关技术要求

GB/T 40646-2021
Technical requirements for broadband customer networking based on public telecommunication network -- Optical camera communications
基于公用电信网的宽带客户网络联网技术要求可见光成像通信

GB/T 40420.8-2021
Broadband customer gateway virtualization based on public telecommunication network—Part 8: Interface requirements
基于公用电信网的宽带客户网关虚拟化第8部分：接口要求

GB/T 40420.3-2021
Broadband customer gateway virtualization based on public telecommunication network—Part 3 ：Technical requirements for physical residential gateway
基于公用电信网的宽带客户网关虚拟化第3部分：实体家庭网关技术要求

GB/T 40420.1-2021
Broadband customer gateway virtualization based on public telecommunication network—Part 1 ：General requirements
基于公用电信网的宽带客户网关虚拟化第1部分:总体要求

GB/T 38832-2020
Technical requirements of broadband customer networking based on public telecommunication network—High-speed visible light communications under lighting constrains
基于公用电信网的宽带客户网络联网技术要求通照一体化高速可见光通信

GB/T 38799-2020
Technical requirement for security of broadband customer network equipment based on public telecommunication network—Broadband customer gateway
基于公用电信网的宽带客户网络设备安全技术要求宽带客户网关

GB/T 38797-2020
Test method for security of broadband customer network equipment based on public telecommunication network—Broadband customer gateway
基于公用电信网的宽带客户网络设备安全测试方法宽带客户网关

GB/T 38332-2019
Smart grid customer automatic demand response—Technical condition of central air conditioning system terminal
智能电网用户自动需求响应集中式空调系统终端技术条件

GB/T 19012-2019
Quality management—customer satisfaction—Guidelines for complaints handling in organizations
质量管理顾客满意组织投诉处理指南

GB/T 35031.6-2019
customer energy management system—Part 6: Management indicator system
用户端能源管理系统第6部分：管理指标体系

GB/T 35031.7-2019
customer energy management system—Part 7：Function classification and system gradation
用户端能源管理系统第7部分：功能分类和系统分级

GB/T 38356-2019
Quality management—Guideline for customer-oriented innovation cycle
质量管理基于顾客需求引领的创新循环指南

GB/T 19014-2019
Quality management－customer satisfaction－Guidelines for monitoring and measuring
质量管理顾客满意监视和测量指南

GB/T 35031.301-2018
customer energy management system—Part 3-1: General requirements for subsystem gateway
用户端能源管理系统第3-1部分：子系统接口网关一般要求

GB/T 18233.3-2018
Information technology—Generic cabling for customer premises—Part 3: Industrial premises
信息技术用户建筑群通用布缆第3部分：工业建筑群

GB/T 36464.3-2018
Information technology—Intelligent speech interaction system—Part 3: Intelligent customer service
信息技术智能语音交互系统第3部分：智能客服

GB/T 36458-2018
Information technology—customer premises cabling for wireless access points
信息技术无线接入点的用户建筑群布缆

GB/T 35031.2-2018
customer energy management system—Part 2: Functional specification of master station
用户端能源管理系统第2部分：主站功能规范

GB/T 34961.1-2018
Information technology—Implementation and operation of customer premises cabling—Part1:Administration
信息技术用户建筑群布缆的实现和操作第1部分：管理

GB/T 32063-2015/XG1-2018
customer service for public of urban water supply
《城镇供水服务》国家标准第1号修改单

GB/T 36339-2018
Technological requirements of intelligent customer service semantic library
智能客服语义库技术要求

GB/T 18233.5-2018
Information technology—Generic cabling for customer premises—Part 5: Data centres
信息技术-用户建筑群通用布缆-第5部分：数据中心

GB/T 35031.1-2018
customer energy management system—Part 1: Guideline
用户端能源管理系统第1部分：导则

GB/T 34961.2-2017
Information technology—Implementation and operation of customer premises cabling—Part 2: Planning and installation
信息技术用户建筑群布缆的实现和操作第2部分：规划和安装

GB/T 34961.3-2017
Information technology—Implementation and operation of customer premises cabling—Part 3:Testing of optical fibre cabling
信息技术用户建筑群布缆的实现和操作第3部分：光纤布缆测试

GB/T 19018-2017
Quality management—customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions
质量管理顾客满意企业-消费者电子商务交易指南

GB/T 33854-2017
Networking specification for broadband customer network based on public telecommunication network—PLC networking
基于公用电信网的宽带客户网络联网技术要求电力线联网

GB/T 33852-2017
QoS technical requirements for broadband customer network based on telecommunication network
基于公用电信网的宽带客户网络服务质量技术要求

GB/T 35780.2-2017
customer contact service—Part 2: Requirements for clients using the services of customer contact centres
顾客联络服务第2部分：使用顾客联络中心服务的委托方要求

GB/T 35780.1-2017
customer contact service—Part 1: Requirements for customer contact centres
顾客联络服务第1部分：顾客联络中心要求

GB/T 32403.2-2015
Technical requirements for equipments in broadband customer network based on telecommunication network—Part 2：Enterprise gateway
基于公用电信网的宽带客户网络设备技术要求第2部分：企业用宽带客户网关

GB/T 32403.1-2015
Technical requirements for equipments in broadband customer network based on telecommunication network—Part 1：Residential gateway
基于公用电信网的宽带客户网络设备技术要求第1部分：家庭用宽带客户网关

GB/T 32314-2015
Management specification for customer service center outsourcing service of commercial banks
商业银行客户服务中心服务外包管理规范

GB/T 32312-2015
Service evaluation index specification for customer service center of bank industry
银行业客户服务中心服务评价指标规范

GB/T 32317-2015
Commercial bank customer risk tolerance assessment specification
商业银行个人理财客户风险承受能力测评规范

GB/T 32315-2015
Basic requirements for bank industry customer service center
银行业客户服务中心基本要求

GB/T 32063-2015
customer service for public of urban water supply
城镇供水服务

GB/T 31240-2014
Information technology―Pathways and spaces for customer premises cabling
信息技术用户建筑群布缆的路径和空间

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